Help

Help & Support

Need assistance with your couple space, daily questions, account login, or permissions? We are here to help.

Need help directly? We usually review and reply to support inquiries within 1 to 2 business days.
Email Support

What to Include in Your Note

To help us assist you quickly, please include your account email (or Apple Relay email), your iPhone model and iOS version, and a brief description of what happened. Screenshots are always helpful.

Couple Space & Daily Questions

Kissy is built for shared, intimate moments between partners. You can answer daily questions, track anniversaries, make joint plans, and send messages. Partners can share the device: one person writes an answer first, then hands the device over to reveal both.

Account Login Help

We support Sign in with Apple and Email login. If sign-in is not working, check your internet connection, ensure your Apple ID or email address matches, and reopen the app. If you still have trouble, reach out to us by email.

Permissions & Account Deletion

You can toggle camera, photo library, location, and notification permissions anytime in iOS Settings under Kissy. To delete your account and clear your locally stored answers and memories from this device, open Profile > Delete account in the app.

Safety & Zero Tolerance Reports

Kissy has zero tolerance for abusive conduct, harassment, or objectionable content. If you observe any violation, email us at support@kissyapp.com. We review safety reports and take action within 24 hours.

Feedback & Suggestions

We are always eager to hear ideas from couples. If you have suggestions for new questions or features, please send them to support@kissyapp.com.