Contacting Support
For inquiries, feedback, or bug reports, please email us directly at support@kissy.app. To help us assist you quickly, please include:
- Your registered account email or Apple ID relay email.
- Your device model and iOS version.
- A clear description of what happened or the question you have.
- Screenshots or screen recordings if relevant.
Pairing & Couple Space Troubleshooting
To connect with your partner, one person shares their unique pairing code and the other person enters it. If pairing fails:
- Check that both devices are connected to an active internet network.
- Verify that the pairing code is entered accurately without extra spaces.
- If one partner already created a space, you can reset or re-pair by checking the space management options in settings.
Account, Permissions & Privacy Controls
You can manage permissions and your data anytime:
- Permissions: Go to iOS Settings > Kissy to manage Camera, Photos, Location, or Notifications.
- Delete Account: Open Profile > Delete account in Kissy and confirm. This initiates account deletion and removes online records and local data.
- Local Content: Signing out keeps local content. Uninstalling may remove it but does not delete your online account.
Report Abuse or Objectionable Content
Kissy is built for safe, positive couple interactions. If you experience abusive behavior, harassment, or unauthorized access, report the incident immediately to support@kissy.app. We treat safety reports with utmost priority and take moderation action within 24 hours.
Response Time
We typically review and reply to all user inquiries within 1 to 2 business days.